Book Your Move

Privacy Policy

Last Updated: July 30, 2026

At Man and Van Company, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or book our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Company Information

Man and Van Company

Address:
19 Milner House, Hope Street
London SW11 2BZ
United Kingdom

Email:
bookings@manandvancompany.com

2. Information We Collect

We may collect the following personal information:

  • Full Name
  • Email Address
  • Phone Number
  • Collection Address
  • Delivery Address
  • Booking Details
  • Payment Information (processed securely through third-party payment providers)
  • IP Address
  • Browser Information
  • Device Information
  • Website Usage Data
  • Messages submitted through our contact forms

3. How We Use Your Information

We use your information to:

  • Process and manage bookings.
  • Provide moving and transportation services.
  • Respond to enquiries.
  • Send booking confirmations and updates.
  • Improve our website and customer experience.
  • Prevent fraud and misuse.
  • Comply with legal obligations.
  • Provide customer support.

4. Payment Information

We do not store your complete payment card information.

Payments are processed securely through trusted third-party payment providers using industry-standard encryption.

5. Cookies

Our website uses cookies to:

  • Improve website performance.
  • Remember user preferences.
  • Analyse website traffic.
  • Enhance user experience.
  • Maintain website security.

You may disable cookies through your browser settings, although some features of the website may not function correctly.

6. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share information only with:

  • Payment providers
  • IT service providers
  • Website hosting providers
  • Legal authorities when required by law
  • Professional advisers where necessary

All third parties are required to protect your personal information.

7. Data Security

We take appropriate technical and organisational measures to protect your personal information against:

  • Unauthorised access
  • Loss
  • Theft
  • Misuse
  • Alteration
  • Disclosure

However, no internet transmission can be guaranteed to be completely secure.

8. Data Retention

We keep your personal information only for as long as necessary to:

  • Provide our services.
  • Comply with legal obligations.
  • Resolve disputes.
  • Enforce our agreements.

After this period, your information will be securely deleted or anonymised.

9. Your Rights

Depending on applicable law, you may have the right to:

  • Access your personal information.
  • Request correction of inaccurate information.
  • Request deletion of your personal data.
  • Restrict processing of your information.
  • Object to certain processing activities.
  • Withdraw consent where applicable.
  • Request a copy of your personal data.

To exercise any of these rights, please contact us using the details below.

10. Marketing Communications

We may occasionally send service-related emails or updates.

If you subscribe to marketing communications, you may unsubscribe at any time by following the unsubscribe instructions included in our emails or by contacting us directly.

11. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

12. Children’s Privacy

Our services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

If we become aware that such information has been collected, we will take appropriate steps to delete it.

13. International Data Transfers

Your personal information may be processed using secure systems or service providers located outside the United Kingdom where appropriate safeguards are in place.

We ensure that any international data transfers comply with applicable data protection laws.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with an updated revision date.

We encourage you to review this page regularly.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Man and Van Company

📍 Address:
19 Milner House, Hope Street
London SW11 2BZ
United Kingdom

📧 Email:
bookings@manandvancompany.com

16. UK GDPR Compliance

Man and Van Company processes personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We are committed to handling personal data lawfully, fairly, transparently, and securely while respecting the privacy rights of all our customers.