- bookings@manandvancompany.com
- 020 335 58930
Last Updated: July 30, 2026
Welcome to Man and Van Company. By accessing our website or booking any of our services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.
Man and Van Company
Address:
19 Milner House, Hope Street
London SW11 2BZ
United Kingdom
Email:
bookings@manandvancompany.com
By using our website or booking our services, you confirm that you have read, understood, and agreed to these Terms & Conditions.
We provide professional moving and transportation services, including but not limited to:
All services are subject to availability.
Customers are responsible for providing accurate information when making a booking, including:
Incorrect information may result in additional charges or delays.
All quotations are based on the information provided by the customer at the time of booking. The final charge may vary where additional time, travel, waiting, stops, labour, items, or vehicle requirements apply.
The customer is responsible for providing accurate information about the size of the move, number and type of items, access, addresses, parking, and any other requirements that may affect the service.
Our pricing is calculated according to the company’s current pricing system.
The standard additional time rate is £55 per 30 minutes.
This rate may apply to additional time required for:
All additional time is charged in 30-minute blocks.
Where the agreed or booked time is exceeded, an additional £55 per 30 minutes will apply according to our pricing system.
Customers are expected to ensure that the collection and delivery locations are ready and accessible at the agreed time.
Any waiting time caused by the customer, including waiting for keys, access, lifts, parking, loading areas, building access, or the customer’s arrival, may be charged at the applicable £55 per 30-minute rate.
Any additional stop, collection address, delivery address, or customer-requested change to the agreed journey may result in additional charges.
The applicable charges will be calculated according to our current pricing system and may include additional travel time and time spent at the additional location.
Customers are responsible for selecting the appropriate vehicle size when making a booking.
If a customer books a Small Wheelbase Van but the company provides a Luton Van due to availability, operational requirements, or to accommodate the customer’s move, the applicable charge will depend on the customer’s actual requirements.
If the customer’s belongings can be safely and appropriately transported using the originally booked Small Wheelbase Van, the Small Wheelbase Van rate will apply.
However, if the customer’s belongings are too large or numerous to be transported in the Small Wheelbase Van and a Luton Van is required, the applicable Luton Van rate will apply.
Where a larger vehicle is required because of the quantity, size, or volume of the customer’s belongings, the customer agrees to pay the applicable rate for the vehicle required to complete the move.
The company reserves the right to determine whether the booked vehicle is suitable for the customer’s belongings based on available space, safe loading requirements, and the information provided at the time of booking.
The price quoted at the time of booking is based on the collection and delivery details provided by the customer.
If the collection/pick-up location is more than 10 miles from our operating/base location, an additional travel charge may apply.
Any applicable additional travel charge will be calculated according to our current pricing system and will be added to the booking or final invoice.
The customer is responsible for providing the correct collection address when making a booking. If the actual collection address is more than 10 miles from our operating/base location and this was not accurately provided at the time of booking, the applicable additional travel charge will still apply.
Any additional travel time or distance charges are separate from the standard booking price and may be charged in accordance with our current pricing system.
All applicable additional charges, including time, waiting, travel, additional stops, labour, and vehicle-related charges, will be calculated according to our current pricing system and may be added to the final invoice.
By confirming a booking, the customer acknowledges and agrees to these applicable charges.
Payment may be required before, during, or immediately after the completion of the move unless otherwise agreed.
We reserve the right to refuse service if payment is not received.
Customers must:
For safety and legal reasons we do not transport:
Customers remain responsible for these items.
Although we handle all items with care, customers must ensure fragile items are properly packed unless our packing service has been booked.
We cannot accept responsibility for damage resulting from inadequate packing by the customer.
We are not responsible for delays caused by:
Customers may cancel their booking before the scheduled moving date.
Cancellation charges may apply depending on how close the cancellation is to the booking date.
Failure to attend the agreed appointment may result in cancellation fees.
While we take every reasonable precaution to protect your belongings, our liability is limited to the extent permitted by applicable law.
We are not responsible for:
Customers are encouraged to arrange appropriate insurance for valuable possessions.
Any available insurance coverage provided by us will be subject to its own terms and conditions.
You agree not to:
All website content including:
belongs to Man and Van Company unless otherwise stated.
Unauthorized copying or reproduction is prohibited.
Your personal information is handled in accordance with our Privacy Policy.
We only collect information necessary to provide our services and improve customer experience.
Our website may contain links to third-party websites.
We are not responsible for the content, privacy practices, or services offered by those websites.
We shall not be liable for failure or delay in performing our obligations where such delay results from events beyond our reasonable control, including but not limited to:
We reserve the right to modify these Terms & Conditions at any time.
Updated versions will be published on this page with the latest revision date.
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions regarding these Terms & Conditions, please contact us:
Man and Van Company
📍 19 Milner House, Hope Street
London SW11 2BZ
United Kingdom
