Terms & Conditions

Last Updated: July 30, 2026

Welcome to Man and Van Company. By accessing our website or booking any of our services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.


1. Company Information

Man and Van Company

Address:
19 Milner House, Hope Street
London SW11 2BZ
United Kingdom

Email:
bookings@manandvancompany.com


2. Acceptance of Terms

By using our website or booking our services, you confirm that you have read, understood, and agreed to these Terms & Conditions.


3. Services

We provide professional moving and transportation services, including but not limited to:

  • House Removals
  • Office Relocation
  • Man & Van Services
  • Furniture Transport
  • Packing Services
  • Storage Assistance
  • Local & Long Distance Moves

All services are subject to availability.


4. Booking

Customers are responsible for providing accurate information when making a booking, including:

  • Name
  • Contact details
  • Collection address
  • Delivery address
  • Moving date
  • Item details
  • Special requirements

Incorrect information may result in additional charges or delays.


5. Quotes & Pricing

All quotations are estimates based on the information provided by the customer.

Additional charges may apply if:

  • Extra items are added.
  • Additional labour is required.
  • Waiting time exceeds the agreed limit.
  • Access restrictions were not disclosed.
  • Parking restrictions cause delays.
  • The move takes significantly longer than expected.

Final pricing may vary depending on the actual work completed.

Waiting Time & Additional Stops

During the move, customers are expected to ensure that loading and unloading can be completed without unnecessary delays.

Additional charges may apply for:

  • Waiting time beyond the agreed allowance.
  • Customer-requested stops during the journey.
  • Changes to the agreed delivery location.
  • Additional collection or drop-off addresses.
  • Delays caused by restricted access, unavailable keys, or customer absence.

All applicable waiting time, additional stop, and extra service charges are calculated according to our current pricing system and will be added to the final invoice where applicable.

 


6. Payments

Payment may be required before, during, or immediately after the completion of the move unless otherwise agreed.

We reserve the right to refuse service if payment is not received.


7. Customer Responsibilities

Customers must:

  • Ensure all information provided is accurate.
  • Ensure access to both collection and delivery locations.
  • Arrange parking where required.
  • Inform us of fragile, valuable, oversized, or hazardous items.
  • Ensure someone is available at both addresses during the agreed moving time.

8. Items We Do Not Transport

For safety and legal reasons we do not transport:

  • Illegal goods
  • Explosives
  • Firearms
  • Hazardous chemicals
  • Flammable materials
  • Perishable food (unless agreed)
  • Live animals
  • Cash
  • Jewellery
  • Important legal documents
  • Precious metals

Customers remain responsible for these items.


9. Fragile Items

Although we handle all items with care, customers must ensure fragile items are properly packed unless our packing service has been booked.

We cannot accept responsibility for damage resulting from inadequate packing by the customer.


10. Delays

We are not responsible for delays caused by:

  • Traffic
  • Severe weather
  • Road closures
  • Accidents
  • Vehicle breakdowns
  • Government restrictions
  • Customer delays
  • Building management restrictions
  • Lift failures

11. Cancellation Policy

Customers may cancel their booking before the scheduled moving date.

Cancellation charges may apply depending on how close the cancellation is to the booking date.

Failure to attend the agreed appointment may result in cancellation fees.


12. Liability

While we take every reasonable precaution to protect your belongings, our liability is limited to the extent permitted by applicable law.

We are not responsible for:

  • Pre-existing damage
  • Improperly packed items
  • Mechanical or electrical failures of transported goods
  • Normal wear and tear
  • Indirect or consequential losses

13. Insurance

Customers are encouraged to arrange appropriate insurance for valuable possessions.

Any available insurance coverage provided by us will be subject to its own terms and conditions.


14. Website Use

You agree not to:

  • Use the website unlawfully.
  • Attempt to hack or disrupt the website.
  • Upload malicious software.
  • Copy or reproduce website content without permission.
  • Misuse our online booking system.

15. Intellectual Property

All website content including:

  • Text
  • Images
  • Logos
  • Graphics
  • Design
  • Icons

belongs to Man and Van Company unless otherwise stated.

Unauthorized copying or reproduction is prohibited.


16. Privacy

Your personal information is handled in accordance with our Privacy Policy.

We only collect information necessary to provide our services and improve customer experience.


17. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the content, privacy practices, or services offered by those websites.


18. Force Majeure

We shall not be liable for failure or delay in performing our obligations where such delay results from events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Fires
  • Pandemics
  • Government actions
  • Civil unrest
  • Power failures

19. Changes to These Terms

We reserve the right to modify these Terms & Conditions at any time.

Updated versions will be published on this page with the latest revision date.


20. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.


21. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Man and Van Company

📍 19 Milner House, Hope Street
London SW11 2BZ
United Kingdom

📧 bookings@manandvancompany.com